The WhatsApp Business API has made it possible for businesses to scale their customer support. The API integrates with existing support tools and helps get your entire team to handle customers from a shared WhatsApp business account.
But how does the integration work? What are the steps to connect the WhatsApp API to your Shopify store?
By the end of this article, you’ll know exactly:
- What the WhatsApp business API is
- What are the different tools available to integrate the API with your store
- The steps to integrate the WhatsApp API using a shared inbox tool for your Shopify store.
- How to send your first welcome message using WhatsApp
- A few welcome message templates
Without any further ado, let’s dive right into it.