WhatsApp Business, both the app and the API, have a very interesting feature – welcome messages.
When a customer sends their first message, a custom welcome message is sent as a response instantly. Let’s see how you can create a welcome message for WhatsApp Business.
If you’re looking for more ways to speed up response times and improve support team productivity, a shared WhatsApp inbox can help. There are multiple benefits of using the shared inbox:
- Merge all your support channels in one
- Enable team member collaboration from the same tool
- Track customer conversations with tags and notes
- Spend less time switching between browser tabs for checking on support channels
- Reach inbox zero faster
Without any further ado, let’s get started.