FAQs about WhatsApp Business Inbox
What is a WhatsApp inbox?
A WhatsApp inbox allows multiple people from your team to send and receive messages from your customers, on the same WhatsApp number. This is possible by using a WhatsApp Business API-enabled phone number.
What do you mean by a shared inbox for WhatsApp?
If you use a regular WhatsApp number with the WhatsApp Business mobile app, only one person can respond to customers at a time.
With a shared WhatsApp inbox, multiple members of your team access the same phone number and reply to your customers. Your customers will be receiving all the replies from the same number - your WhatsApp Business API enabled number.
You can also oversee the replies being sent by all your team members to your customers on WhatsApp, thanks to DelightChat’s WhatsApp shared inbox.
Can you integrate existing WhatsApp numbers into the Inbox?
You can apply for WhatsApp Business API access with your existing WhatsApp number. However, the conversion from a regular number to an API number is one-time and cannot be reversed.
If you want to test WhatsApp Business API, you can always buy a new SIM card or phone number and apply for API access. You can always apply for more numbers, or convert your existing number at a later time.
Can you also reply to Facebook messages?
DelightChat’s all-in-one eCommerce support inbox lets you reply to messages from multiple social media platforms like Facebook, Instagram, Emails, and WhatsApp from a single screen. And if you own multiple stores, you can add them to DelightChat and reply to conversations on different social media platforms for all your stores too!
What is the cost of WhatsApp API?
WhatsApp API has two chargeable components:
1. For sending and receiving messages from customers. This is called a session message.
2. For sending outbound messages to your customers. This is called a template message.
The rates of WhatsApp API vary depending on the provider. Contact us to learn more about pricing.
How does the WhatsApp integration with DelightChat’s Inbox work?
We’ve partnered with popular WhatsApp API providers so you only need to enable the API and select the inbox partner as DelightChat. Then, all messages coming to that WhatsApp API number will show up in DelightChat.
Can you integrate a WhatsApp live chat on your website?
Absolutely! While we’re working on a combined live-chat widget for DelightChat, you can use our partners to get the WhatsApp chat button on your Shopify website very easily.