If you want to automatically initiate the conversation when a customer messages you during business hours, follow the steps below:
- Add your business hours by going to [Settings] and then [Business Hours]
- Next, click [Edit] for the brand where you want to add the business hours
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/60e74c424793a8674234401c_kPIq8UZ40EtRstZmcBxVvA2jbvDHzlIYs0Il7JaTNRHB6LuYfVcIY9U_P1oJFsDICprs00Mo_6rB_Fh9A9G8EazesomfAhtZxIBql6FbTJ3Yq_7hRy8Uqj1B_yCqWwHYdLFLSI4P.png)
- Setup the business hours for the work week as shown below.
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/60e74c4275b84656423dfc30_icFMSHHcZg4pCWpkhLa0R3syYnfRar044dqM8dMnaIKn10Q8RIYd6l13Usz63mEDEh19_FMnyNYYoFOqsp057prirCw_Ce455uEBBTZ-7wA6xAq39hNOaeJfKWJOzoQ7anx1Rtwk.png)
- Now, we’ll begin with setting up the automation rule. In DelightChat settings, click [Automation Rules] and then click [+New Rule]
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/60d1d78869f81a775ce86cd8_o8V6ihyWOfmvO8TI2H2FgRiS3gKsC9CyM8lPF3jYyriOGqaaaPedRjM7Tc_zpShjSDv5l-N98G_C3-qwfJ-p6q4wp0afItwhQ1_xkq6BfbHM2KwPfoPG5U5o7nNASx6x2KtTIenI.png)
- Next, enter the name of the rule and switch the rule on.
- Under “When”, select the channels that you want the rule to be active on.
- Choose if you want the rule to be activated on creation of a new ticket, on receiving a new message in an existing ticket, or both.
- Under IF, select Time - Outside Business Hours.
- Under THEN, select [Auto Reply] and enter a reply that you wish to send out to your customer.
![](https://cdn.prod.website-files.com/5f68a65d0932e3546d41cc61/60e74c876c01cb17adf6c213_Bp8IzKkQ5170yEeS3lCquwMEnbjIAjBqYdftQMjV7yGktTnNVKqT2cmiEPDp_WUXh1lpat0VZcbq0Fdf3VT6HNEPqeTRpwpbUCCh1T6EsotzJ79LL8Mmxov2Z4haW__SN59Bfr78.png)
- Finally, click [Save Rule] and your rule is now activated.