Stock answers for a named store location didn't account for which size or color the shopper asked about. They now reflect the specific variant.
A branch can have one size or color available and another sold out. AI Agent now keeps that difference in the answer instead of using one variant’s inventory as proof that every option is available at the location.
If a shopper has named a variant, the answer checks that variant. If variants differ and the shopper has not chosen one, the chatbot can state which options are available and which are not. A product-level “available” answer is not used to hide those differences.
Use Share location-wise availability in the channel’s AI Agent settings, and keep variant inventory correct in Shopify. The variant-aware answering rule applies within that stock flow.
