Send PDFs in Instagram DM replies

Agents can now attach and send a PDF file in an Instagram DM reply. The reply box used to accept only images and videos for Instagram chats.

When a customer on Instagram asks for an invoice, a size chart, a catalogue or a policy, your team can now send it as a PDF in the same chat, without moving the customer to another channel or sending a link. The PDF appears as an attachment in the reply box, where you can check it before you send.

The size limit for Instagram attachments is unchanged at 10 MB, and images and videos work as before. Other document types, such as Word files, are still not accepted in Instagram DMs.

How to use it

1. Open an Instagram DM conversation in your inbox.
2. Click the paperclip in the reply box and choose a PDF file under 10 MB.
3. Wait for the attachment to finish uploading, add a message if you like, and send your reply.

No separate setting is needed. It works on any connected Instagram account that can already reply to DMs. Meta allows PDF files of up to 25 MB on Instagram, and DelightChat keeps its own 10 MB limit.