The drawer showed generic text like "New reply from customer…". It now shows the customer's name, what happened, the channel, and a message preview, with relative timestamps like "5m ago".
Your team can see which customer and channel an update concerns before opening the conversation. The message preview and description provide context for the activity, while relative times help you identify recent updates in the drawer.
Open notifications from the bell icon in the left navigation and select an update to review its conversation. The richer information appears in the existing drawer; you do not need to enable a new notification type.
Related guide: Where can I view all the notifications?.
