Read receipts are now available for WhatsApp session messages in DelightChat. You can see when a message is sent, delivered, and read directly within the conversation thread, giving agents better visibility into message status during customer interactions.
Message status is indicated using familiar WhatsApp indicators: a single tick means the message was sent, double ticks mean it was delivered, and double green ticks mean it was read. Read confirmations will only appear if the recipient has read receipts enabled on their WhatsApp account. This helps teams better understand customer engagement and follow up at the right time.
This will be released in a phased manner to all accounts within the next few days.
