Q4 2025 Release

✨ New Features

Audio Transcriptions in Conversations

Audio messages now show their transcriptions directly inside the conversation.

• Transcribed text appears automatically when a voice note is received
• Read audio content alongside messages without switching views
• Makes reviewing voice notes faster and more accessible

DelightChat Actions in Shopify Flow

You can now trigger DelightChat actions directly from Shopify Flow.

• Connect Shopify events like orders or customer updates to DelightChat
• Build workflows that link store activity with customer conversations
• Create seamless automation across Shopify and DelightChat

Related Tickets View

Quickly view and navigate between connected support tickets.

• See linked tickets from within a conversation
• View status and key details at a glance
• Jump between related tickets without losing context

Support Center on Mobile

Access help and resources directly from the mobile app.

• Opens automatically when you tap support links on mobile
• Includes FAQs & Guides, System Status, and Changelog
• Contact support via WhatsApp, email, or book a meeting
• Shows service availability based on business hours

🛠 Improvements & Enhancements

Sorting Options in WhatsApp Marketing

• Sort campaigns by date created, status, or campaign name
• Sorting controls appear at the top of the campaign list
• Your selection is remembered when you return to the dashboard

Duplicate Number Detection in Broadcast and Opt-outs CSV Uploads

• Automatically detects duplicate phone numbers during CSV upload
• Takes care of duplicate numbers in multiple formats - (+countrycode-number / +countrycode-0-number / number / countrycode-number / 0-number / countrycode-0-number / +number)
• Helps clean up files before sending a broadcast

Automatic Order Tags for COD Verification

Cash-on-delivery orders are now automatically tagged based on WhatsApp verification status.

• CODNoResponse — message delivered but no response received
• DC_COD_OptedOut — customer opted out of WhatsApp communication
• DC_COD_NotReachableOnWhatsApp — customer couldn't be reached on WhatsApp
• Tags are added to Shopify orders and available via API

Dynamic Product Images in Automation Messages

• Automatically include product images in order-related messages
• Available in order confirmation, COD verification, order shipped, and more
• Keeps outbound messages visually relevant without manual setup

Visual Preview for Dynamic Message Headers

• See a visual example while configuring message headers
• Preview how personalization appears without sending test messages
• Makes template setup faster and more predictable

Clear Date Indicators in Long Conversations

• A floating date label appears while scrolling through long chat histories
• Helps track message timelines easily
• Automatically fades to keep the interface clean

Better Visual Separation for Sent Messages

• Sent messages now appear with a distinct background color
• Makes conversations easier to follow
• Improves clarity in image and template heavy chats

🤖 AI & Knowledge Improvements

Smarter Knowledge Base Search

• Knowledge Base articles are now indexed for more accurate retrieval
• Improves how information is matched during searches and AI responses
• Results in more relevant and precise AI replies

Improved AI Reliability at Scale

• Backend improvements ensure faster and more consistent AI responses
• Handles higher usage smoothly during peak times
• Improves overall responsiveness and stability