DelightChat now supports better handling of Partially Paid and Partial COD orders, especially for brands using custom checkout providers where these payment statuses are commonly used.
When an order is only partially paid, you can now trigger automations based on the order's payment status and include payment-specific details in your WhatsApp messages.
We've added two new message template variables:
{AmountPaid} — shows the amount already paid by the customer{AmountDue} — shows the remaining balance due for the order
To set this up, go to Marketing → Automations → Create New Automation. Select Shopify Triggers, then choose New Prepaid Order as the event trigger.
In the entry conditions, set: Payment status of order → Partially paid
Once this condition is added, choose your message template and use {AmountPaid} and {AmountDue} to clearly communicate the paid amount and pending amount to the customer.
