You can now import knowledge base content from multiple sources into the AI Knowledge Base.
This update allows you to connect, upload, and consolidate information from supported platforms and file types into a single knowledge base - giving you greater flexibility and control over how you manage your content.
Bulk Import enables you to quickly add multiple FAQs to your AI Knowledge Base. In both options below, you'll be able to review all FAQs before they are added.
Import from URL
Provide a URL and AI will automatically scan the page and extract relevant FAQs. You can review and edit the imported FAQs before adding them to your Knowledge Base.
Upload a CSV
Upload a CSV file containing question–answer pairs. The file must include two columns: question and answer. You'll be able to review and confirm the FAQs before publishing them to your Knowledge Base.
