Mobile push notifications now include more helpful information for every new customer message. Each notification shows the customer's name or phone number, the support channel name, and the customer's message body where available, so your team can quickly understand who is messaging and what the conversation is about.
When both a name and phone number are available, the notification displays the customer's name. If only a phone number is available, that number is shown instead. By including the message preview directly in the notification, agents can better prioritize incoming conversations and respond faster from the mobile app.
