In AI Chatbot settings, under Business Details, you can now force every reply into one language instead of mirroring the customer. Choose "Reply in customer's language" (the default) or "Always reply in a set language."
You can now choose whether AI Agent mirrors the customer’s language or consistently uses a language you select. This gives a channel a fixed reply language when that matches your support process or the language your team uses.
The language choice sits under Business Details and applies to the selected support channel. A fixed reply language is a separate choice from a fallback language used only when the customer’s language is unclear.
Open AI Agent settings, select the channel, and go to Business Details. Choose Always reply in a set language, select the language, and save. Choose Reply in customer’s language if you want the bot to mirror customers again.
