When the AI chatbot encounters a customer question it cannot confidently answer, the query is now automatically captured and added to the AI Knowledge Base review section. This gives teams a clear list of unanswered questions that need attention, instead of relying on manual tracking or agent feedback.
Each entry includes the customer's question along with relevant conversation context, making it easier to understand what the customer was asking and create the right Knowledge Base content. Over time, this helps you continuously train and improve the chatbot using real customer conversations, reduce repeated unanswered queries, and improve AI response accuracy.
