You can now request an export of your DelightChat chat conversations by contacting our support team from here.
When raising the request, please mention the support channel and the date range you want to export. Once requested, you'll receive the export within 24 working hours via email, with a downloadable CSV file.
The export includes the conversation messages exchanged between customers and your team, including the back-and-forth message content for the selected channel and period. This can be useful for internal reviews, support quality analysis, reporting, and AI analysis of real customer conversations - such as identifying common questions, improving help content, and generating AI Knowledge Base FAQs from actual customer interactions.
