AI settings were grouped under confusing names like "AI Chatbot Settings" and "AI Global Settings". They're now separated into AI Agent (Chatbot), AI Assistant (Manual), AI Product Data, and AI Knowledge Base.
The AI section now separates the chatbot that answers customers automatically from the assistant your team uses while writing replies. Product data and knowledge-base content have their own destinations, so you can open the setting that matches the task you are doing.
Use AI Agent (Chatbot) for automated replies and handoff behavior. Use AI Assistant (Manual) for tools used by your agents, AI Product Data for Shopify product sync, and AI Knowledge Base for approved FAQs.
Open Settings and expand the AI section. Go directly to AI Agent, AI Assistant, AI Product Data, or AI Knowledge Base.
Related guide: AI Assistant Settings (Manual).
