Typing "1. " or "- " in a WhatsApp, Instagram or Facebook reply had stopped turning into a list. Numbered and bulleted lists auto-format again.
You can write steps or multiple points as a list directly in a chat reply. The editor recognizes the list prefix while you type, keeping the reply organized without requiring you to format each line manually.
In a WhatsApp, Instagram, or Facebook reply, begin a line with 1. followed by a space for a numbered list, or a hyphen followed by a space for a bulleted list. Continue writing and review the formatting before sending.
Related guide: Onboarding: Understanding the Support Inbox.
