Outbound WhatsApp template messages are now part of the history the AI chatbot and Generate with AI read. Replies are more context-aware when a template was sent earlier in the chat.
A shopper’s reply to a WhatsApp template often makes sense only alongside the message they received. AI Agent and manual AI reply generation now include relevant outbound templates in the recent conversation history they read.
For example, an earlier order-confirmation or shipping template can provide context for the customer’s next question. Templates participate in the recent-history window like other messages; this does not mean every old campaign remains in the chatbot’s context forever.
Continue sending WhatsApp templates through your existing workflow. Use Generate AI Reply in the inbox for a manual draft, or configure automatic replies in AI Agent settings. No separate template-history switch is required.
Related guide: AI Assistant Settings (Manual).
