You can now guide AI-generated replies using explicit agent-provided directional context. When generating an AI reply, any text added in the "Add AI Context" field is passed to the AI as directional input to better understand your intent and the conversation.
This context helps the AI align its response with what you want to communicate, without directly copying or repeating the input unless it's contextually appropriate. If no context is added, AI reply generation works as usual. This gives agents more control over tone, intent, and accuracy while still benefiting from AI assistance.
