The chatbot now considers multiple product questions across recent conversation turns, instead of looking up only the latest product mentioned. This helps it continue a conversation about more than one item.
A customer may ask about a second product while an earlier product question is still unresolved. AI Agent now uses the pending product questions in recent conversation context to retrieve information for more than the latest product mentioned.
This helps the chatbot answer multi-product catalog questions without dropping an earlier item simply because the conversation moved to another one. Recent context remains bounded, and branch-specific inventory checks follow their own product-and-location flow.
No new memory toggle is needed for this retrieval improvement. Keep AI Product Data current, and use full product names when discussing several items.
Related guide: What Your AI Agent Can and Can’t Help With.
