Sharing a product search link sometimes triggered an unnecessary hand-off to a human. Search links are now treated as a normal informational reply.
A store search link can help a shopper browse products without requiring a human to intervene. AI Agent now handles store search and other supported browsing links as informational context instead of treating the link alone as a reason to escalate.
This keeps a normal product-browsing conversation on the chatbot’s answering path. Requests that genuinely need your team still follow the existing handoff rules; sharing a browsing link does not override those rules.
No separate setup is required for this link handling. Continue to maintain the connected store and the selected channel’s product capabilities in AI Agent settings.
