The chatbot sometimes stopped replying right after a shopper confirmed a product or order selection. It now keeps the conversation going as expected.
A short confirmation can still carry an important choice. When a shopper selects a product, variant, or order that the conversation has just discussed, AI Agent now treats the selection as part of the active request instead of dismissing it as a simple acknowledgement.
The chatbot can continue with the relevant product or order information when it has evidence to answer. An ordinary “thanks” remains different from a customer committing to a specific option, so the improvement does not turn every acknowledgement into another detailed reply.
This applies within the existing AI Agent conversation flow. Keep the channel’s enabled capabilities and data sources up to date in AI Agent settings; no separate confirmation setting is required.
Related guide: What Your AI Agent Can and Can’t Help With.
