The chatbot now correctly recognises when a shopper accepts a branch-check or store-location offer. It stops re-asking the same question and no longer matches against deleted products.
When AI Agent offers to check a branch and the shopper replies “yes”, that reply now continues the availability flow. The chatbot can ask which branch is wanted or use a location the shopper supplies, instead of repeatedly making the same offer.
The product retrieval also checks the available store data rather than relying on a product that has been deleted. This keeps the follow-up connected to the product the shopper is discussing and the location information the bot can actually use.
For location-aware availability, keep Share location-wise availability on in the channel’s AI Agent settings. Keep Shopify products and locations current. The follow-up handling does not add another setting.
