Products with very long or HTML-heavy descriptions never got indexed for AI, so the chatbot could not see them. They are now indexed correctly, and existing stuck products were backfilled.
Products with lengthy descriptions can now be included in the search data used by AI Agent. Descriptions that previously prevented a product from appearing in AI search are handled without leaving that product out of the available catalog information.
Your team can keep detailed product descriptions in Shopify without those products being omitted solely because the description is too long to process. This fixes discovery of affected products; it does not guarantee that every detail in a long description will appear in an answer.
Keep AI Product Data synced and check representative product questions after updating your catalog. The change applies when product data is synced and does not need a separate chatbot option.
Related guide: What Your AI Agent Can and Can’t Help With.
