The chatbot sometimes offered to check other branches before answering the shopper's original question. It now answers the current location first, then offers to check elsewhere.
A shopper asking about one store location should first get an answer about that location. AI Agent now puts the requested availability answer before an offer to check another branch, so the shopper can use the first part of the reply to decide what to do next.
When another branch may help, the chatbot can offer that as a follow-up. It uses the named location and product data available to it; it does not need to turn every stock question into an extra branch-selection step.
For branch-level answers, check Share location-wise availability in the selected channel’s AI Agent settings. Keep the connected Shopify location and variant inventory accurate.
