DelightChat's new AI Chatbot is now available for Shopify merchants across WhatsApp, Instagram DMs, Facebook Messenger, and Live Chat. The chatbot can answer customer queries with richer context from your store, including customer details, product information, order data, and your AI Knowledge Base.
The AI works alongside your existing inbox workflows and is designed to choose the right next step in a conversation - whether that means answering directly, asking a clarifying question, or escalating to a human agent. You can configure strict guardrails from chatbot settings to decide what the AI should and should not answer, along with escalation and handoff scenarios for cases where your team should take over.
The chatbot also supports smarter product matching and identification. It can understand customer intent from product images, shared product links, partial names, jumbled text, or unclear descriptions, and match them to relevant products from your Shopify store. This helps the AI handle common ecommerce questions such as order status, product availability, return policies, delivery timelines, product recommendations, and FAQs more effectively - reducing repetitive workload for agents while giving customers faster answers. Get started setting up your AI agent from here.
