A whopping 95 percent of consumers say that customer service is vital for brand loyalty.
Strongly tied to brand loyalty is stellar support and it can help you increase your revenue and build a successful business in the long run. And hence, it becomes imperative that you choose the right tools to help your brand deliver delightful service to your customers.
Now, Gorgias and Freshchat are great tools to enhance the customer support for your business. Both the tools offer a shared inbox for you to integrate multiple support channels on a single dashboard.
But a few differences between Gorgias vs Freshchat will help you make an informed choice!
Let’s get started with finding the best support tool for your business.