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Best Helpdesk Apps for Shopify in 2021

You’re a busy entrepreneur running your ecommerce business,  and researching the best helpdesk solution apps you can use to optimize your Shopify store is time-consuming. So, we took the liberty of doing this legwork for you. 

These apps can help you deliver stellar customer support.

By looking at the app store rating, the number of reviews, the app’s top features, and other subjective parameters, we have curated the best helpdesk solution apps. We hope this will help you in your research to pick the best app for your store.

Looking for the best helpdesk solutions for your Shopify store? Here are the 6 best helpdesk apps you should use, free or paid, based on hundreds of recommendations.
DelightChat - Customer Service App for Shopify

DelightChat - Customer Service App for Shopify

by
Saasberry Apps, Inc.
No reviews
5
(
10
)
Free (with paid plans starting at $99/month and a ton of features)
Key features of the app:

Omnichannel Support Inbox: Go from being everywhere, to having everything in one place. DelightChat integrates with all modern support channels such as Email, Facebook, Instagtam, WhatsApp and Live Chat.

Collaborate with your Team: All your team members in one place, allowing you to seamlessly collaborate and resolve customer conversations without the usual back and forth.

Deep Integration with Shopify: View customer and order data, edit an order, initiate a refund and more, all in just one click.

Gorgias ‑ Live Chat & Helpdesk

Gorgias ‑ Live Chat & Helpdesk

by
Gorgias
No reviews
4.8
(
401
)
Starts at $60/month
Key features of the app:
Centralize customer demands: Facebook, Instagram, tweets, live chat, sms, and even calls.

Reduce response time by 43%: Use pre-made templates which include customer data such as shipping and order information in 2 clicks to answer any issue.

Automate 40% of your support: Avoid wasting time by responding to repeated requests and let Gorgias reply with a customized response to questions like "where is my order".
Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

by
Reamaze
No reviews
4.9
(
139
)
Starts at $20/month
Key features of the app:
Live Chat + Chatbots = Sales: In 30 seconds connect the Live Chat to your shop! automatically attract consumers & boost the revenue. Using the Chatbots to respond immediately to popular requests.

Customer care multi-store: Handle Customer help & faq for all the stores. Link emails, online chat, Messenger, Facebook chat, Instagram + Ads, retweet, sms, voip.

Simple Access to consumer info: Immediately Access the data from Shopify users. Method, draft orders, returns, refunds, in chat cancellations. W/shop macros responds immediately.
Richpanel Customer Support CRM

Richpanel Customer Support CRM

by
Richpanel
No reviews
5
(
23
)
Free
Key features of the app:
Never skip a message: Customer service from one easy, beautiful help desk on Live Chat, twitter, Facebook, Instagram, whatsapp. A Zendesk or freshdesk migratory.

No more tabs to switch: See and use the order details in your responses. Send tracking files, change orders and request refunds without the need to turn tabs.

Put autopilot support: Address up to 50% of self-service & automation & chat bots support problems.
UVdesk eCommerce Helpdesk

UVdesk eCommerce Helpdesk

by
Webkul Software Pvt Ltd
No reviews
4.8
(
18
)
Starts at $36/month
Key features of the app:
Online media in one helpdesk: Integrate web-based media channels - Facebook, Twitter, Youtube, Disqus, email, and so on and convey smooth out client care from one dashboard.

Ecommerce and commercial centers: Support the most famous commercial centers - eBay, Amazon, and so forth Use pre-characterized formats, Reporting, Automated work process for fast support.

Standard helpdesk-email and structure: A Binaka (light-weighted application) join with a custom Form encourages the client to send a moment inquiry from the Shopify front board itself.
Heyday ‑ Sales & Support Chat

Heyday ‑ Sales & Support Chat

by
Heyday Technologies Inc.
No reviews
5
(
4
)
Starts at $49/month
Key features of the app:
Transform programs into purchasers: Sell more in each discussion with Heyday's AI + human blend that showcases customized item merry go rounds 24/7.

Free yourself from FAQs: Focus your experience on higher worth deals discussions via computerizing questions like request following, transporting charges and store hours.

All channels under one rooftop: Make it easy to monitor each collaboration because of email, webchat, Messenger, WhatsApp and Google's Business Messages incorporations.

We know that choosing the right app can be daunting. These are the best apps we found during our research, and we honestly hope one of them is the right one for your store.

If you think there's an excellent app worthy of this list, let us know, and we will look into it. Till then, happy growing!