Heyday ‑ Sales & Support Chat

Heyday is a Shopify customer messaging platform for retailers that combines the power of Conversational AI with the human touch of your team to deliver exceptional ecommerce customer experiences at scale. It allows you to automatically answer high-volume FAQs and removes the repetitive work weighing down your support team.

Pros:

• Heyday automatically integrates with your full Shopify product catalogue.
• It integrates with live chat, WhatsApp & Facebook messenger so that you can track & resolve queries from different channels effortlessly.
• With Heyday you can send automated welcome messages and other wait time communication when you’re not around.
• You can also design custom bots tailored to your specific needs. 

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Cons:

• Their dashboard isn’t the most user-friendly. And it can be hard to navigate the tool. 
• Heyday’s base plan starts at an affordable $49/month. However, this plan only supports 200 conversations, which is far too less for most ecommerce brands. 
• It does not have integrations with Instagram, Facebook comments or Email. 
• Reviews suggest that the reports you can generate on Heyday are limited. Which means you won’t get a complete picture of your ecommerce customer support quality.