Here’s the truth: ecommerce customer service is one of the most underrated avenues for blowing up your business.
Why? Because modern consumers place customer experience on par with both ‘product’ and ‘price’ when making a purchasing decision.
Despite this, research shows that just 8% of consumers say online retailers currently deliver ‘excellent customer service.’
So, how does such a discrepancy happen?
Well, the thing is, most ecommerce brands make it their goal to create satisfied customers. And while such customers are better than unsatisfied ones, they’re not the ones who’ll sing your praises from the rooftops.
In this article, you’ll learn how to go beyond creating indifferent shoppers and discover how to transform your customers into a tribe of irrationally passionate fans who grow your business on auto-pilot.
Sounds good? Let’s jump in!