Yes! DelightChat supports Instagram DMs. The Messenger API for Instagram is currently available to select DelightChat users.
Facebook is in Phase 2 of the global rollout of the Instagram Messenger API. This means that only Instagram business accounts with 1k to 100k followers will be able to connect their Instagram DMs channel.
All other business accounts will be eligible to connect this channel at a later date.
Please check this page for updates and details of the onboarding steps here.
Facebook's estimated global rollout timeline:
- Phase 1: Starting June 3rd, any Instagram business account with 10,000 and 100,000 followers can connect their Instagram DMs channel. This is the phase we're in right now
- Phase 2: Any Instagram business account with between 1,000 and 100,000 followers can connect their Instagram DMs channel
- Phase 3: By the end of Q3 2021, all business Instagram accounts will be able to connect their Instagram DMs channel.
This is an estimated schedule shared by Facebook and may change depending on the adoption and usage of the APIs.
If you fall within the follower count limits, go ahead and setup your Instagram Messenger API for your account and begin supporting your customers over Instagram.