Retail ecommerce sales worldwide totaled $4.28 trillion in 2020 and are projected to grow up to $5.4 trillion by 2022.
These numbers perfectly illustrate how the battle for consumer attention has shifted online.
And you’re probably wondering what your ecommerce business has to do to capture the attention of the shopping masses and stay competitive in the ultra fierce online market?
The short answer to this question is— to level up your ecommerce customer service game.
And we’re going to show you 5 great customer service strategies to optimize your online business’s game plan.
But first, let’s take a closer look at what ecommerce customer service is and the benefits it can have for your store.