Great DTC brands trust us with their customer support
The wrong customer support solution does more harm than good.
Your life is busy while running an online store. You’re trying to help your customers make the best purchase decisions, handle their order-related issues while providing the best customer experience possible.
You don't want to be
...trying to manage customer service manually.
Jumping back & forth between multiple browser tabs to check emails, and social media messages.
Having multiple members of your team (mistakenly) handle the same query. Oops!
Losing customers because you aren’t able to track 100s of conversations and respond to them in time.
...choosing the wrong customer support software.
Communicating without context and personalization due to the lack of deep Shopify integration.
Navigating through UX so complex, you’ll need someone to train you to use it.
Deciding between pricing that will empty your bank balance or make your whole team share a seat.
It’s a classic catch 22 situation.
Either you’re paying through your nose for a half-decent tool that makes your life slightly better.
Or you go the manual route, not using any dedicated support software, which, believe me, will leave you answering hundreds of support tickets every day.
But that's about to change!
Say 👋 to DelightChat, the customer support tool built for small ecommerce & DTC brands.
Setup and start using in minutes.
Have you used software that seems like it was made for people from another planet? The ones with complex UI that are impossible to navigate.
Precisely why we’ve designed a self-serve tool that you can set up and figure out in minutes. You won’t need to talk to a sales rep, dig the web for explainer videos or sit through never-ending demos. Our clean and intuitive interface (think Gmail) will make you feel like you’ve been using it forever right from day zero.
Deep integration with Shopify and all your apps.
You don’t want to be wasting time jumping back and forth between the Shopify dashboard and other apps trying to find information. Or, constantly wonder why your latest updates don’t show up on your customer support dashboard.
With DelightChat, you’ll never have to go through this. With deep Shopify integration, you can find all your information up-to-date and in one place. We’ve taken the guesswork out of support so that you can handle your customers and make modifications to orders on Shopify with just one click.
All the features you need without breaking the bank.
You start using support software which isn’t half bad. But when you try to do more (essential things) with it? BAM! You’re hit with an ‘Upgrade to a higher plan’, all for the cost of a little island.
Enter: DelightChat. A tool made (and priced) for SME ecommerce brands just like yours. You’ll be equipped with the most essential features you need like omnichannel helpdesk, team collaboration, and deep integrations with Shopify across all our plans.
Equipped with all the features to help your online store grow exponentially.
Manage all your support channels from one screen
Respond to all your customer queries on Live Chat, Email, Instagram, and Facebook using DelightChat.
Collaborate with your team in real-time
Avoid duplicate replies, assign tickets, create custom tags, and easily filter conversations to delight your customers with unparalleled customer service, all from one screen.
Get access for your whole team
Add all your team members, manage all your orders, and add all your apps into one single account without having to worry about seat-sharing and the likes. All DelightChat plans support unlimited agents.
Connect all your Shopify stores
Have multiple stores? No worries! Connect all your Shopify stores to one single account, at no additional cost.
Gain insights on your agents’ performances
Get insightful metrics on who’s handling your tickets, how long they’re taking, and how effectively they’re dealing with them to help your agents perform better.
Enjoy delightful service from a caring team
We take customer support seriously. That shouldn’t come as a surprise, right? Whether you’re on a free or paid plan, our team will make sure all your queries are handled quickly and efficiently.
Our customers say DelightChat is easy-to-use. They also love our fast & friendly support 😍
With over 300+ vendors and a large customer base, we moved from Freshdesk to DelightChat in April, so we could have all members collaborating. The sync with Shopify is seamless and fast replies with dynamic fields helps answer repetitive queries such as "Where is my order?" quickly.
The app has a clean UI. It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support. Whats even better is that they are constantly seeking to get better and to improve your experience.
One word for DelightChat - Game Changer. Absolutely focussing on providing the best customer experience with literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.
You ought to have DelightChat on your store to streamline, manage & easily handle every customer issue. Very easily replaces multiple 'desk' software & provides solutions for everything that you'd possibly need. Need something additional? DC team is extremely agile & they love to solve your problems quickly.
Sleepy Owl Coffee
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle. Working with the team is a pleasure by itself. Highly recommended!
Ready to simplify your customer support operations?