Instagram released its Messenger API to businesses on June 2, 2021. With this release, omnichannel customer support tools like Zendesk, DelightChat, Reamaze, and many others now integrate Instagram DM support directly into their products.
Let’s answer a few questions revolving around Freshdesk and its support for Instagram direct messaging.
Does Freshdesk support Instagram Messaging?
Currently, Freshdesk only supports Instagram comments and hasn’t integrated with DMs yet. If your business relies on Instagram to generate leads and promote your business, Freshdesk would not be the right option.
You may want a tool like DelightChat (that’s us!) which integrates with Instagram and supports Instagram DMs, comments on posts and ads, and allows you to reply to Instagram comments via direct messages, all from a single screen.
Read our guide on how to reply to messages on Instagram to learn more.
How to connect Instagram to Freshdesk?
With Freshdesk, you can reply to comments on your IG posts. To enable Freshdesk integration with Instagram, make sure you’ve first connected your Instagram Business account with your Facebook page. After that, follow the steps below:
- Install the Instagram app from the Freshdesk marketplace.
- Enter the default domain and the API key in the app, and select the permissions that you wish to provide your agents
- On the first run, the app will import the required data from your accounts
- Now, you’re all set to begin using the app to respond to comments and create new comments on Instagram using Freshdesk
Manage Customer Support on Instagram DMs
Managing Instagram support becomes harder as your company grows.
Customers want you to like and reply to their comments, handle queries on DMs, take “price please” comments further over DMs, and stay engaged with them on a platform they love to use!
DelightChat lets you handle your support from one screen, collaborate with your team, and automate replying to common support queries like “price please” on all your support channels.
Let’s make it easy for your team, to offer superior customer support everywhere with DelightChat.