Chatbots are used across the world and in many industries. In customer support, chatbots can reduce the amount of manual effort and time spent by a support agent before talking to a customer.
DelightChat has built a functional and flexible Automation Engine where you can define basic WhatsApp chatbot flows for several use cases. This is achieved by enabling you to set auto-replies that use WhatsApp interactive message formats.
Use cases for WhatsApp chatbot:
- Welcome customers when they create a ticket, present them with options
- Automatically assign the ticket to a team member
- Auto-reply to queries such as refund or exchange requests
- Auto-reply to queries asking for order tracking information
- Share latest offers
..and more. Based on your imagination, you can create advanced flows that cater to your needs.
Learn how you can use DelightChat to create a basic WhatsApp chatbot by watching this 4-minute video:
