As Instagram is gaining popularity among Ecommerce brand owners, Instagram Direct Messages (DMs) is becoming a major channel for customer support.
Instagram released its Messenger API to businesses on June 2, 2021. With this release, omnichannel customer support tools like Intercom, DelightChat, and many others now integrate Instagram DM support directly into their products.
Let’s answer a few questions revolving around Intercom and its support for Instagram direct messaging.
Does Intercom support Instagram Messaging?
Currently, Intercom does not support integration with Instagram. If your business relies on Instagram to promote your business, this would not be the right help desk solution for your Shopify store.
You need a tool like DelightChat (that’s us!) which integrates with Instagram and supports Instagram DMs, comments on posts, allows you to reply to comments via direct messages, and much more - all from a single screen.
Looking for the perfect help desk solution that supports Instagram DMs?
How to connect Instagram and Intercom?
Since there is no official way to connect Instagram and Intercom, multiple automation tools offer a solution of their own.
You can get your Instagram account data to show up on Intercom using Zapier, Automate.io, Integromat, and many other automation tools on the market.