Welcome Popup FAQs

Yes, you can use variables such as: first name, full name, user role, brand name and user name.

Yes. Please refer to the help article:
a) https://www.delightchat.io/help-center/how-to-add-html-signatures-to-emails-that-are-being-sent-via-delightchat
b) https://www.delightchat.io/help-center/add-images-to-html-email-signature

Yes. Each brand connected to DelightChat can have its own email signature.

Yes. Variables automatically personalize signatures for each agent. If needed, admins can also create separate custom signatures for individual agents.

Yes. The signature will automatically appear at the end of every outgoing email—whether it’s a new email or a reply to a customer.

1. Verify Template Status – Ensure all templates are approved.
2. Review Automation Logic – Confirm triggers and conditions are correct.
3. Contact Support – If issues persist, we’re here to help.

Download analytics data to identify specific delivery failure reasons and resolve them quickly.

• Save changes after every settings update
• Fill all required fields

◦ Variables (name, order ID, amount)
◦ CTA buttons with valid URLs
◦ Coupon codes linked to active promotions

Yes, you can change the template later. Since approved templates cannot be edited, you’ll need to apply for a new template under Message Templates.
Once approved, wait for 15 minutes, then update it in the automation.

No. You can only choose either a CTA button or a quick reply button, not both together.

The customer doesn’t use WhatsApp or is using an outdated version.

Restricted due to Meta policy or BSP issues.

The customer has blocked your WhatsApp number.

Variables like name, discount code, and value/text fields were not filled correctly.

The customer unsubscribed from WhatsApp updates.

Meta has limited messages to this user for the day or week.

The template is still pending approval or was rejected by Meta.