Bulk Actions - Bulk update tickets to save time and effort.
Bulk Actions Means performing the same action on multiple tickets at once, instead of doing it one by one. For example, closing, assigning, or updating many tickets together in a single step.
Bulk Actions allow users to perform mass updates to support tickets in a selected support channel. This includes changing ticket statuses or reassigning tickets to different agents.
Close Open Tickets Archive Open Tickets Change Ticket Assignment
No, bulk actions are not reversible, so proceed with caution before confirming the action.
Double-check the support channel and filters.
If changing assignment, ensure the selected user is active and appropriate.
Use "Tickets created in specific dates" to limit scope if unsure.
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