Want to manage customer support from multiple channels in one place?
LEARN MORE

Best Omnichannel Apps for Omnichannel in 2021

You’re a busy entrepreneur running your ecommerce business, and researching the best omnichannel apps you can use to optimize your Shopify store is time-consuming. So, we took the liberty of doing this legwork for you. 

These apps can help you create an omnichannel strategy for your ecommerce business.

By looking at the app store rating, the number of reviews, the app’s top features, and other subjective parameters, we have curated the best omnichannel apps. We hope this will help you in your research to pick the best app for your store.

Looking for an omnichannel app for your Shopify? Here are the 6 best omnichannel apps you should use, free or paid, based on hundreds of recommendations.
Omnisend Email Marketing

Omnisend Email Marketing

by
Omnisend
No reviews
4.7
(
3745
)
Free to install
Key features of the app:
Shift sales on autopilot: Retrieve discarded carts, reactivate missed customers and connect them with text, sms and Drive during their customer path.

Start in minutes: Maximize revenue, not the single-click Shopify integration burden, email templates, pre-built automations. Simple mailchimp migration.

Combine sms email: Connect sms & mms only next to your addresses. Push higher email + sms transfers, and have a good user experience.
Zendesk Support

Zendesk Support

by
Zendesk
No reviews
3
(
111
)
Free to install
Key features of the app:
Lead clients to bliss: Give clients what they need – speedy and simple goals to their inquiries, through the channels of their choice.

Support your help: Productive specialists are cheerful operators. Give them all the help instruments and Shopify data they have to best serve your customers.

Knowledge is power: Give clients the most applicable answers and data naturally—and in setting—for a quicker self-administration experience.
JivoChat Live Chat

JivoChat Live Chat

by
JivoChat
No reviews
4.4
(
95
)
Free
Key features of the app:
Develop change rate by 20%: Engage with each guest on your site and get more deals and leads from the traffic you as of now have. Appreciate the "Jivo Curve"!.

One application rather than many: Live talk, email, Facebook, callback, communication : presently you can at long last have every one of your interchanges with customers in a single app.

Easy to arrangement and simple to utilize: We save things straightforward for you and your group. 3 minutes to introduce and you are good to go. Work area, portable or web - Jivo has everything secured.
Actindo Unified Commerce Suite

Actindo Unified Commerce Suite

by
Actindo AG
No reviews
(
22
)
Free to install
Key features of the app:
Cycle Automation: Reduce your manual outstanding task at hand in the back office and enhance your proficiency with a ground-breaking back office and cycle robotization solution.

Omni Channel Retail: Connect all important deals channels. On the web or disconnected. Work with a focal programming answer for measure information and requests globally.

Reporting and Planning: All pertinent KPIs initially. Break down your completely robotized stock, deals and sourcing information.
ShipRelay Fulfillment

ShipRelay Fulfillment

by
ShipRelay, Inc.
No reviews
5
(
14
)
Free to install
Key features of the app:
Flexibility: FREE to join, month to month membership to utilize administration. Deal with all angles and expenses of your satisfaction in 1 place.

Personalized: - Packing Slips - Personalized Services - In-App Warehouse Messaging.

Just-in-Time: Sync your packs and stock between different areas - and we'll get you the best cost for delivery!.
Endear CRM: Sell Through SMS

Endear CRM: Sell Through SMS

by
Endear
No reviews
4.3
(
7
)
Free to install
Key features of the app:
A CRM Designed For Retail: Keep your group composed and use channels to fragment your clients by shopping conduct and request history to focus on the privilege audience.

Smart and Personal Messaging: Dynamic fields and custom lookbooks make each two-way text or email to a client feel like it was implied only for them.

Omni-channel Sales Tracking: See how your messages convert into deals, what and where your clients are purchasing, and inspire your group to arrive at their business objectives.

We know that choosing the right app can be daunting. These are the best apps we found during our research, and we honestly hope one of them is the right one for your store.

If you think there's an excellent app worthy of this list, let us know, and we will look into it. Till then, happy growing!