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Best Omnichannel Apps for Omnichannel in 2021

You’re a busy entrepreneur running your ecommerce business, and researching the best omnichannel apps you can use to optimize your Shopify store is time-consuming. So, we took the liberty of doing this legwork for you. 

These apps can help you create an omnichannel strategy for your ecommerce business.

By looking at the app store rating, the number of reviews, the app’s top features, and other subjective parameters, we have curated the best omnichannel apps. We hope this will help you in your research to pick the best app for your store.

Looking for an omnichannel app for your Shopify? Here are the 6 best omnichannel apps you should use, free or paid, based on hundreds of recommendations.
Omnisend Email Marketing

Omnisend Email Marketing

by
Omnisend
No reviews
4.7
(
3745
)
Free to install
Key features of the app:
Shift sales on autopilot: Retrieve discarded carts, reactivate missed customers and connect them with text, sms and Drive during their customer path.

Start in minutes: Maximize revenue, not the single-click Shopify integration burden, email templates, pre-built automations. Simple mailchimp migration.

Combine sms email: Connect sms & mms only next to your addresses. Push higher email + sms transfers, and have a good user experience.
Zendesk Support

Zendesk Support

by
Zendesk
No reviews
3
(
111
)
Free to install
Key features of the app:

Zendesk is a multi-billion dollar SaaS company that helps organizations with customer support software. Zendesk comes with a long list of features, integrates with almost all the apps in your stack, and caters to industries from every sector. If you think of customer service software as an industry, Zendesk would be somewhere at the top. 

Pros:

  • Zendesk is said to have one of the best live chat tools available in the market. This chat tool comes with an extensive set of features like behavioral triggers, live visitor tracking, chat ratings, file sending, etc.
  • It comes with a powerful FAQ building feature where you can store your visitor’s most asked questions and relevant information about your ecommerce store. 
  • Besides that, it has a unified communications interface where you can answer your customer queries natively. Zendesk supports platforms such as WhatsApp, WeChat & Facebook.

Cons:

  • Zendesk is heavy, boring, and not intuitive. It can be near impossible to navigate without a demo from a sales rep. 
  • Zendesk is quite a generic tool. It’s NOT built for ecommerce brands. Ecommerce brands have very specific needs & their customer support requirements are very distinct and different from other industries. 
  • It is really expensive. Their support suite Professional plan costs $89/month/user. 
  • You just can’t collaborate with your teammates on Zendesk easily. They have basic collaboration features but that doesn’t facilitate having a seamless conversation.
JivoChat Live Chat

JivoChat Live Chat

by
JivoChat
No reviews
4.4
(
95
)
Free
Key features of the app:

JivoChat is an all-in-one business messenger that teams use to talk to customers everywhere: live chat, phone, email, and social. Their features aim to boost your support team’s efficiency and communication opportunities.

Pros:

  • View who’s visiting, which webpages they are viewing, and which domain they are coming from.
  • You can score your chat service quality and use their analytics to identify areas you can improve on.
  • See the messages that visitors are typing even before they hit “send.”
  • Transfer and invite colleagues to participate in open support chats with customers.


Cons:

  • Many of the key features aren’t available in their free plan. 
  • Their per agent pricing model could work out quite expensive if you have multiple agents managing support.
  • It doesn't support rules and automation. 
  • There have been reviews suggesting that it can be hard to get support to look into and resolve your issues.  
Actindo Unified Commerce Suite

Actindo Unified Commerce Suite

by
Actindo AG
No reviews
(
22
)
Free to install
Key features of the app:
Cycle Automation: Reduce your manual outstanding task at hand in the back office and enhance your proficiency with a ground-breaking back office and cycle robotization solution.

Omni Channel Retail: Connect all important deals channels. On the web or disconnected. Work with a focal programming answer for measure information and requests globally.

Reporting and Planning: All pertinent KPIs initially. Break down your completely robotized stock, deals and sourcing information.
ShipRelay Fulfillment

ShipRelay Fulfillment

by
ShipRelay, Inc.
No reviews
5
(
14
)
Free to install
Key features of the app:
Flexibility: FREE to join, month to month membership to utilize administration. Deal with all angles and expenses of your satisfaction in 1 place.

Personalized: - Packing Slips - Personalized Services - In-App Warehouse Messaging.

Just-in-Time: Sync your packs and stock between different areas - and we'll get you the best cost for delivery!.
Endear CRM: Sell Through SMS

Endear CRM: Sell Through SMS

by
Endear
No reviews
4.3
(
7
)
Free to install
Key features of the app:
A CRM Designed For Retail: Keep your group composed and use channels to fragment your clients by shopping conduct and request history to focus on the privilege audience.

Smart and Personal Messaging: Dynamic fields and custom lookbooks make each two-way text or email to a client feel like it was implied only for them.

Omni-channel Sales Tracking: See how your messages convert into deals, what and where your clients are purchasing, and inspire your group to arrive at their business objectives.

We know that choosing the right app can be daunting. These are the best apps we found during our research, and we honestly hope one of them is the right one for your store.

If you think there's an excellent app worthy of this list, drop an email to our team at marketing@delight(dot)chat. Until then, happy growing!

Looking for an affordable Shopify helpdesk that automates repetitive queries?

Try DelightChat, the omnichannel helpdesk that lets you manage support across channels from one screen while helping you save 10+ hours every week through automations.