Bill Price and David Jaffe assert through their book that customer service is only needed when a company does something wrong, and therefore eliminating the need for customer service is the best way to have satisfied customers. Read their book to learn how to use their principles that teach you to use service as a data point for improving customer safisfaction.
The New York Times bestselling author and social media expert Gary Vaynerchuk, founder of WineLibrary and Vayner Media, shells out hard-won advice on how to connect with customers and beat the competition in an increasingly noisy word. Read this book if mastering social media marketing is your goal.
Understanding and setting up analytics is key to building your business. This book can teach you how to solve crucial challenges such as measuring social media and multichannel campaigns, applying the right analytics techniques and correctly, and becoming more data-driven in growing your business.
Clayten Christensen seminal book is based on the Jobs to be done framework, and insight that when we buy a product, we essentially “hire” it to make progress and get a job done. And if the product hired to do the job does it well, we hire it again. And if not, we “fire” it and look for an alternative. Christensen argues that when companies truly understand the job their customer is hiring their product or service to do, is when companies can drive innovative solutions forward.
Real, profitable, sustainable business requires thousands of hours of commitment, grit, and dedicated hard work. Ryan Daniel Moran knows that, and his book tries to teach you how to do it by condensing the startup phase into a fast-paced year divided into three phases, the Grind, the Growth, the Gold. The book cuts straight through the noise and provides a clear roadmap that can help even new entrepreneurs build big businesses.
Robert Cialdini's critically acclaimed book on persuasion is a must-read for any marketer or business owner selling to consumers. The book explains the psychology of why people say "yes"—and how to apply these understandings in your life, work, marketing, and more in six actionable principles.
