This guide is for admins setting up and getting started with DelightChat.
It covers everything you need to get started. Setting up your workspace, inviting your team, enabling key features, and tracking performance.
Each step is short, visual, and easy to follow, so you can get up and running.
(All in under 10 minutes)
1. Choose Your Preferred Language (⚡ 30 sec)
Before we move on to setting up other parts of your account, let’s select the language you’re most comfortable with.
Quickly select your preferred language for the DelightChat Dashboard
2. Connect your Shopify Store (⚡1 min)
Connect a Shopify store to DelightChat to access customer information, order details, and use the data in your Fast Reply templates. Integrating a Shopify store is very easy.
Here's how:
1. Click on the Settings icon from the left navigation menu
2. Select [Integrations] and click [Add New Integration] (highlighted in the screenshot below)
3. Now, click [Add] to integrate a new Shopify store with DelightChat
4. Now enter your Shopify URL and click [Connect Shopify Store]
This is a one-click integration and if you’re logged into the store, the integration will be complete and your Shopify store will be added to your DelightChat account.
3. Invite & Manage Team Members (⚡1 min)
Quickly invite all your team members and manage their roles from one place. Let’s get the right people in the right roles.
4. Connect Support Channels ( ⚡ 2 min)
Bring all your chats into one place - WhatsApp, Email, Instagram, Facebook, and Live Chat.
5. Set Business Hours (⚡2 mins)
Make sure customers know when they can expect a reply. Set working hours, auto-replies, and keep expectations clear.
6. Set up Self-Service Widget for Shopify (⚡1 min)
Add a widget to your website that doubles as a WhatsApp widget - letting customers check order status, self-serve with help articles, and raise contact forms, all while matching your website’s colour and theme.
7. Set up your AI Assistant and Knowledge Base (⚡30 sec)
Use a GPT-powered AI Assistant that automatically pulls from your FAQ content, Shopify order details, and past messages to draft context-aware replies - so your team can reply to customer queries in just a few seconds.
The more info you add to your AI Knowledge Base, the smarter and more accurate the replies become.
8. Set Notifications (⚡1 min)
Stay updated on what matters. Customize your notifications so you are always in the loop without being overwhelmed.
