DelightChat: Powerful WhatsApp Marketing & Customer Support Software
✓  Omnichannel Inbox: WhatsApp, IG, FB, Email & Live Chat
✓  Official WhatsApp Business API,  Green Tick
✓  Send Promotional WhatsApp Broadcasts

Best Message Templates for Reviews and Feedback

Reviews and Feedback

If you are using WhatsApp Business API, your Reviews and Feedback message is a crucial step to knowing what your customers think of your brand.

A well-crafted ‘Reviews and Feedback’ message will increase the chances of the recipient taking actions such as leaving a review, rating your products and services, and replying with feedback.

Here we have compiled 15 Whatsapp ‘Reviews and Feedback’ templates for you to not just take inspiration from but pick and use as per the type of product you sell or the message you want to convey. Copy these to use them right away or bookmark this page for reference when you create your campaign. 

Reviews and Feedback - NPS

Hey Tina,

On a scale of 0-10, how likely are you to recommend our business to friends and colleagues?

Thank you for your feedback!

Reviews and Feedback - Survey

Hey Neel,

Could you please take 2 minutes to fill out this quick customer satisfaction survey? Your feedback is greatly appreciated!

[Insert survey form link or attachment]

Reviews and Feedback - Brand Trust

Hey Tina,

As a highly valued customer, would you mind sharing an honest detailed review to help reinforce our brand promise to new prospects?

Reviews and Feedback - Incentivized

Hey Neel,

Would you share your experience for a 20% off promo code applicable on your next purchase? Please reply back with your frank feedback.

Reviews and Feedback - New Customers

Hey Neel,

We can’t thank you enough for choosing our business for your needs.

We would be so pumped if you could drop in your feedback on {{1}}.

Reviews and Feedback - Simple Ratings

Hey Neel,

How did you like your experience with us?

We are looking forward to hearing from you.

We would be delighted if you could leave us feedback on {{1}} or simply reply to this text with your rating from 1 to 10, with 10 being the best! 🤞

Rate Us

Reviews and Feedback - Generic Messages

Hey Neel,

We were hoping you would spare us a few seconds and let us know what you think about your order.

It would mean the world to us. 🙌

Click the button below to share your feedback.

Share Feedback

Reviews and Feedback - Negative Response

Hey Tina,

Thank you for letting us know about your experience.

💔 We are sorry that you had a less than favorable experience with us.

Reviews and Feedback - Positive Response

Hey Neel,

We received your feedback and we can’t stop smiling!

Thank you for taking out the time to let us know about your experience.

Reviews and Feedback - Returning Customers

Hey Tina,

Thank you for your patronage.

Would you consider sending us a review on {{1}}?

Check out our whole range of free-to-download WhatsApp message templates here. Remember that you can always mix and match the various Review and Feedback message options to create one that best fits your requirements.

Creating and sending WhatsApp messages to your consumers need not be a burden—you simply have to copy and customize these messages to send to all of your customers. It has to be as easy as texting a friend or receiving a reply from them. But if you’re worried about all the strict guidelines in place, DelightChat is here to help you ace this!

If you want an easy way to broadcast WhatsApp messages, check out DelightChat to give your team that extra boost in their marketing efforts.

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Easily manage all your customer interactions - WhatsApp, Instagram, Facebook, Emails, & Live Chat - from one efficient omnichannel inbox.

Increase your sales with powerful WhatsApp Marketing: Promotional Broadcasts, Abandoned Cart Recovery, advanced Customer Segments and more, all through the Official API.