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Best Shopify CRM Apps in 2021

You’re a busy entrepreneur running your ecommerce business, and researching the best CRM apps you can use to optimize your Shopify store is time-consuming. So, we took the liberty of doing this legwork for you. 

These apps can help you manage your customers' data seamlessly.

By looking at the app store rating, the number of reviews, the app’s top features, and other subjective parameters, we have curated the best CRM apps. We hope this will help you in your research to pick the best app for your store.

Looking for the best CRM apps to grow your Shopify store? Here are the 6 best CRM apps you should use, free or paid, based on hundreds of recommendations.
Drip

Drip

by
Drip
No reviews
4.1
(
24
)
Starts at $19/month
Key features of the app:
Gather and use client information: See what individuals do over your site and promoting channels, at that point utilize each ounce of understanding to make exceptionally focused on messages.

Personalize each experience: Personalize every client experience dependent on the moves they make to construct significant connections that make your store stand out.

Engage past the inbox: Reach and draw in with your clients over the entirety of your showcasing channels. Convey custom missions from inbox to online media and past.
Metrilo Growth Platform

Metrilo Growth Platform

by
Metrilo
No reviews
5
(
6
)
Starts at $119/month
Key features of the app:
Simple information driven choices: Connect advertising and deals to precisely assess performance.

Identify development issues: Discover where your image is stuck and open your approach to scaling.

Skyrocket client maintenance: Grow on account of enduring client connections.
Revamp CRM (Retail, Wholesale)

Revamp CRM (Retail, Wholesale)

by
Revamp
No reviews
3.1
(
8
)
Free
Key features of the app:
Track Customers and salesmen: Real-time sync from Shopify. Track deduplicated clients profiles, inclinations, communications, errands, messages, records, notes and orders.

Built-in maintenance situations: For Inactive clients, Due Refills, New clients, Loyal clients, Purchase criticism, Upgrades, new items and more.

Timely maintenance email and call: Automate your clients (B2B and B2C) venture utilizing both email groupings and additionally subsequent undertakings for your salesmen.
Endear CRM: Sell Through SMS

Endear CRM: Sell Through SMS

by
Endear
No reviews
4.3
(
7
)
Free to install
Key features of the app:
A CRM Designed For Retail: Keep your group composed and use channels to fragment your clients by shopping conduct and request history to focus on the privilege audience.

Smart and Personal Messaging: Dynamic fields and custom lookbooks make each two-way text or email to a client feel like it was implied only for them.

Omni-channel Sales Tracking: See how your messages convert into deals, what and where your clients are purchasing, and inspire your group to arrive at their business objectives.
retailCRM

retailCRM

by
retailCRM
No reviews
4.6
(
2
)
Free
Key features of the app:
Email and SMS Marketing: Solution to deal with your customized messages and SMS promoting by portions and execute triggers.

All information in "one window": Manage your clients consolidating disconnected and online in a similar client information base. Sort out your requests in one place.

Channels of correspondence : Solution to oversee correspondence with your customers in Email, Livechat, SMS, Facebook, Instagram, LinkedIn and WhatsApp in a solitary window.
Richpanel Customer Support CRM

Richpanel Customer Support CRM

by
Richpanel
No reviews
5
(
23
)
Free
Key features of the app:

Richpanel is an ecommerce customer service tool that helps businesses manage their Shopify customer support seamlessly. With Richpanel, you can easily track, manage & resolve queries in no time. You can manage all your support channels, viz., live chat, email, WhatsApp, Facebook & Instagram. This saves a lot of time & helps the support reps be more productive. 

Pros:

  • Richpanel saves you countless hours by bringing the most used support channels onto one dashboard. This includes live chat, email, Facebook, Instagram & WhatsApp. 
  • You can eliminate up to 30% of repetitive support requests with its self-service feature. It offers a personalized experience where customers can view/track orders, peruse FAQs, and start a new conversation too.
  • It integrates with top ecommerce platforms like Shopify, Magento & WooCommerce.
  • In Richpanel, you can create self-service workflows to resolve the most commonly occurring scenarios for your support.

Cons:

  • According to a lot of customers, Richpanel can be quite difficult to navigate. To put it simply, it’s not exactly intuitive. 
  • Their pricing starts at $249/mo for just 1000 customer conversations and can work out to be quite pricey.
  • Richpanel isn’t built for seamless collaboration with your team. You might still have to use an additional tool to collaborate with your teammates for day-to-day activities. 
  • Richpanel caps the number of orders you can process on the platform. In their lowest plan, you can process a maximum of 1000 orders per month.

We know that choosing the right app can be daunting. These are the best apps we found during our research, and we honestly hope one of them is the right one for your store.

If you think there's an excellent app worthy of this list, drop an email to our team at marketing@delight(dot)chat. Until then, happy growing!

Looking for an affordable Shopify helpdesk that automates repetitive queries?

Try DelightChat, the omnichannel helpdesk that lets you manage support across channels from one screen while helping you save 10+ hours every week through automations.