SuperLemon - WhatsApp Support

SuperLemon is a WhatsApp plugin for Shopify stores. It allows you to provide quick & easy Whatsapp customer support service, increase referral sales and send automated & manual abandoned cart recovery, order and delivery notifications etc. 

Pros:

• Their live chat button is a quick and easy way to initiate a chat between you and your customer via WhatsApp. 
• You can send order confirmation & delivery updates, ask for feedback or reviews, and engage with your paying customers on WhatsApp
• It allows you to send template-based abandoned cart recovery messages to your customers.
• It’s extremely affordable. It has just two plans - a free one and another starting at $10/month. 

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Cons:

• You can only manage support on Whatsapp and not other channels like Email, Instagram, Facebook etc. 
• It does not offer any advanced team collaboration features. 
• Recent reviews suggest that it can take some time to get a response from customer service and get your queries resolved.