DelightChat for EdTech

Students and parents expect fast, personalized support whenever they have questions or issues. Enter DelightChat—a powerful customer support platform that simplifies student and parent engagement for schools and universities.
Watch product demo
Watch product demo

Built for EdTech’s Unique Support Needs

We designed DelightChat based on real issues shared by schools like yours. It offers a variety of features to solve problems that EdTech businesses like experience:

Streamline Enrollment Inquiries

Managing enrollment inquiries can be overwhelming, especially during peak seasons. With DelightChat's automations, you can centralize all inquiries from various channels into a single dashboard. Our intelligent routing system ensures that each inquiry is automatically assigned to the right team member, eliminating delays and ensuring that no student waits long for a response. This streamlined process improves the enrollment experience and increases conversion rates.

Faster Auto-Replies

Students and parents often have similar questions, such as "When will I receive my report card copy?" or "How do I reset my account password?" DelightChat's auto-reply feature allows you to set up automated responses to these frequently asked questions. By providing instant answers to common queries, you can significantly reduce the volume of repetitive inquiries, allowing your support team to focus on more complex issues that require personalized attention. This not only saves time but also improves student and parent satisfaction.

Coordinate Emergency Communications

In the event of unexpected closures, holidays, or campus issues, timely communication is essential. With DelightChat, you can instantly notify parents and students via SMS and email through broadcast messages. Our platform enables you to segment your audience based on grade level, campus, or other criteria, ensuring that the right information reaches the right people at the right time. By keeping everyone informed and up-to-date, you can minimize confusion, reduce anxiety, and maintain trust in your institution.

Enhance Parent Engagement

In the event of unexpected closures, holidays, or campus issues, timely communication is essential. With DelightChat, you can instantly notify parents and students via SMS and email through broadcast messages. Our platform enables you to segment your audience based on grade level, campus, or other criteria, ensuring that the right information reaches the right people at the right time. By keeping everyone informed and up-to-date, you can minimize confusion, reduce anxiety, and maintain trust in your institution.

1000+ great D2C brands trust us with their business

Ready to streamline customer support & grow your revenues?