1000+ great DTC brands trust us with their business

Never miss a DM because of inbox overload

Never leave a DM unanswered because of an overflowing inbox and sharing the same logins with everyone on your team.

Assign conversations among your team members with clear accountability

Find peace in knowing every customer is being attended to, and by whom. Make your team productive while keeping customer satisfaction high.

Collaborate with your team within tickets

See who’s replying, leave private notes for your teammates, tag a conversation, assign tickets to the right person, set a reminder and so much more – all without switching your browser tab.

Automate ticket assignment and reply to FAQs based on keywords

Set up automation rules that check for keywords like “refund” in your incoming messages, and automatically reply with the refund policy link.

All the features you need to streamline support ops

Track important tickets with tags
Keep track of crucial conversations with tags so that you can find them easily, whenever you need to refer them.
View team performance with Analytics
Monitor first response time, median time to resolution, top support channels by queries, most used tags at a glance.
Modify Shopify orders in a few clicks
You can effortlessly edit, refund, duplicate, cancel or create a new order for your customer in just a couple of clicks.

1000+ customers say DelightChat is powerful, easy-to-use, and provides fast support 😍

This app has been a game changer for our CRM. We tried many solutions like interakt, zendesk , freshchat etc, to no avail.
The team especially Preetam and Baz are very instrumental in listening to our day today problems and I am always getting positive feedback and changes that I recommend have been implemented in the app to suit my needs.
Studio Y
It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.
STAC Fine Jewellery
The DelightChat team were an absolute delight. The whatsapp group they created to resolve our queries has been amazing and the responses have been really prompt. The automated responses have reduced our transaction customer service interaction significantly so that the team can now truly focus on Customer Delight.
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support.
Fabric Pandit
Literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.
Shop Curls
I really really love the App. It has everything I was looking for and more. The platform is clean, organized and easy to use. The support team is very helpful, they created a WhatsApp Group after our demo and are always there to help us right away. I highly recommend this app!
Kudos to the team for being super prompt in solving merchant queries. The team understands the ecommerce ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.
Sleepy Owl Coffee
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle.
Our experience is nothing less than perfect. Delightchat offers us all the features we were looking for. However, the absolute best thing is that the team is extremely proactive and agile. Literally demonstrating what an ideal customer service looks like. This is honestly the best CRM tool available out there!

Say yes to happier customers, streamlined support ops and increased productivity.